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How do I place an order?

You can place an order:

  • Online search for your product (https://gardenis.eu/en/products/ ); fill-in and submit "Order product" e-form.

  • Email info@gardenis.lt

  • Phone: +370 673 37899, +370 608 07067 (Mon. - Fri. 8:00 am - 5:30 pm CET)

  • Visit: our office/shop in Kaunas (Raudondvario st. 150, Kaunas 47174, Lithuania)


What information do I need to provide for an order?

In order to process your order we require the following information:

1. Content and quantity of the product(s) you want to order:

  • Product
  • Model
  • Size (L x W x H, cm)
  • Colour (mill finish or RAL colour code)
  • Glazing type (tempered glass or polycarbonate)
  • Accessories
  • Services (delivery)

2. Email address – for quotation, order confirmation and invoice

3. Phone number

4. Your shipping address - if delivery service required

What is the order procedure?

The main stages of the order placement - fulfillment process:

1. Client submits query (see question 'How do I place an order'?),

2. Sales quotation sent,

3. If accepted, advance (>50 %) or full payment shall be paid to our company's bank account,

4. Payment received -> order & lead time confirmed,

5. Order ready -> client notified  -> pick up or delivery services organised,

6. Remaining (50 %) payment -> order dispatch from the factory,

7. Order delivered.

How can I pay for my order?

We register orders for production upon receipt of pre-payment (> 50%) of the total amount indicated in the final quotation.

Remaining 50% of the payment shall be made before the dispatch of the ready order from the factory.


We accept bank transfer as form of payment.


Company info:


Company code: 300956599
VAT: LT100003363915

Address: Raudondvario pl. 150, LT-47174 Kaunas, Lithuania

Bank accounts:

Bank: SEB 
Account number: LT62 7044 0600 0787 7710

Bank: Citadele 
Account number: LT35 7290 0990 9472 7391



How long is the lead time after placing the order?

Lead time depends on several factors (season, order complexity, supply of raw materials, other)

In low season (July-August, December - January) orders can take ±4-6 weeks, in high season (February-June, September - November) orders can take ±10 weeks to process.

Which countries do you ship to?

We ship directly to customers within the E.U. 

Forwarding services are charged extra. 

Prices depend on the ordered product and destination. Please provide your post code when requesting delivery service cost of your order.


If you are located outside the E.U., we would assist you in organising the forwarding services to your country.

In what package does your product come?

Our products are made of aluminum and glass/ polycarbonate, materials are heavy and sharp, glass - fragile. Therefore, packaging is strong, protective, yet convenient to handle and transport long distances.

Tempered glass sheets are packed in a wooden A-shape box. 

Aluminium profiles are packed in 2-3-4 carton boxes.


Image: Tempered glass packed in a wooden box.


    Packaging greenhouse Gardenis      

Image: Aluminum profiles packed in carton boxes.

How much does shipping cost?

Shipping charges vary based on your location (country, region, truck accessibility) and the products you have purchased.

For an accurate estimate of shipping charges please follow the ordering process (see above)

How do I contact customer service?

You can contact our customer service team:

Email: info@gardenis.lt

Phone: +370 673 37899, +370 608 07067

What does the warranty cover?

The warranty covers defects in materials and workmanship. 

It does not cover issues caused by damage due to shipment, handling, storage, accident, impact or misuse.

More detailed warranty information can be found on our Warranty page.

My product was damaged upon arrival. What should I do?

We guarantee that at the time of shipment your product is free from defects in materials and workmanship.

Please notify us (at info@gardenis.lt ) within 24 hours of receipt of the product if your shipment is damaged.

If UAB "Gardenis" determines that there was a defect in the product sold to you, we will replace the element of the product free of charge.

Unfortunately after this period we are unable to honor a warranty claim.