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How do I place an order?

You can place an order via any of the following 4 methods:

Online search for your product (from https://gardenis.eu/en/products/ ); fill-in and submit "Order product" e-form.

Email info@gardenis.lt

Phone: +370 673 37899, +370 608 07067 (8:00 am - 5:00 pm CET)

Visit: our offices/shops in LT: Kaunas (head office/factory - Raudondvario pl. 150) or Vilnius (Verkių st. 44)

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What information do I need to provide for an order?

In order to process your order we require the following information:

1. Content and quantity of the product(s) you want to order:

  • Product
  • Model
  • Size (L x W x H)
  • Colour (mill finish or RAL colour code)
  • Glazing type (tempered glass or polycarbonate)
  • Accessories

2. Email address – for quotation, order confirmation and invoice

3. Phone number

4. Your shipping address - if delivery service is requested

What is the order procedure?

The main stages of the order placement - fulfillment process:

1. Client submits query (see question 'How do I place an order'?),

2. Sales quotation sent,

3. If accepted, advance (50 %) or full payment shall be paid to our company's bank account,

4. (Advance) payment received -> order confirmed & lead time indicated,

5. Order ready -> client notified  -> pick up or delivery services organised,

6. Remaining (50 %) payment -> order dispatch from the factory,

7. Order delivered.

How can I pay for my order?

We register orders for production upon receipt of pre-payment (at least 50%) of the total amount indicated in the final quotation.

Remaining 50% of the payment shall be made before the dispatch of the ready order from the factory.

We accept bank transfer as form of payment.

Which countries do you ship to?

We ship directly to customers within the E.U.

Forwarding services are charged extra. Prices depend on the product and destination.

If you are located outside the E.U., we would assist you in organising the forwarding services to your country.

In what package does your product come?

Our products are made of aluminum and glass/ polycarbonate, materials are heavy and sharp, glass - fragile. Therefore, packaging is strong, protective, convenient to handle and transport long distances.

Tempered glass sheets are packed in a wooden crete. 

Aluminium profiles are packed in 2-3-4 carton boxes.


 

Image: Tempered glass of greenhouses packed in a wooden crete.

 

    Packaging greenhouse Gardenis      

Image: Aluminum profiles of greenhouses packed in carton boxes.

How much does shipping cost?

Shipping charges vary based on your location (country, region) and the products you have purchased.

For an accurate estimate of shipping charges please follow the ordering process.

How do I contact customer service?

You can contact our customer service team via:

Email: orders@gardenis.lt

Phone: +370 673 37899, +370 608 07067

My product was damaged upon arrival. What should I do?

We guarantee that at the time of shipment your product is free from defects in materials and workmanship.

Please notify us within 24 hours of receipt of the product if your shipment is damaged. If UAB "Gardenis" determines that there was a defect in the product sold to you, we will replace the element of the product free of charge.

Unfortunately after this period we are unable to honor a warranty claim.