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Warranty

 

 

UAB GARDENIS issues the following warranty for outdoor structures* designed and manufactured at the company:

Structure. 12-year manufacturer‘s warranty for replacement of structural elements with manufacturing defect and/or insufficient quality assembly elements. Aluminium structures are manufactured in accordance with the requirements of the CE standard 1090-3.

Glass. The manufacturer guarantees that all glass sheets are of required dimensions, material – without defects. Tempered glass retains its essential properties for many years, i.e. as long as it is not damaged/broken.

Polycarbonate. The manufacturer guarantees that all polycarbonate sheets are of required dimensions, material – without defects. 10-year manufacturer’s warranty for 10 mm and 16 mm polycarbonate sheets against loss of essential colour, light transmission and strength properties due to the influence of the normal natural environment conditions. The polycarbonate sheets must be installed and maintained in accordance with the assembly, use and maintenance instructions for the purchased product.

Powder coating. 2-year warranty on powder coated construction parts (see Recommendations for care of coated aluminium).

The warranty does not cover flexible parts of the structure, damage to the structure or glazing due to strong wind (> 21 m / s), heavy snow or other extreme environmental conditions, any damage to the structure or/and glazing due to improper transportation, handling, storage, assembly, use, maintenance.

Snow from the roof must be removed. Before or during the storm the windows and doors of the structure must be tightly closed.

Regular maintenance ensures that the essential characteristics of the product remain unchanged for a long time. 

Repairs to the product during the warranty period do not extend the original warranty period.

Detailed warranties and instructions for the assembly, maintenance and care of greenhouses, terrace roofs, verandas (in EN, PL, RU, LT, LV, EE languages) are provided in the packaging of each product. It is necessary to keep the original invoice, assembly & maintenance instruction and follow the provisions specified therein for the entire warranty period.

Claims

If you are not satisfied with the quality of the product purchased from UAB GARDENIS, contact the company from which you purchased the product. Present the invoice, specify the type of the product and defect, attach images and/or video record clearly showing the problem.

 

* Greenhouses Ventus, Magna, Juna, Victoria, Murus, Ringo, Tetra, Ovalia, terrace roofing systems Solar Roof, terrace glazing glazing systems ALU-FRAME, ALU-FRAME, garden cabins ALTO.